How Jamie Dimon Thinks Workplaces Should Prepare for AI

Jamie Dimon, CEO of JPMorgan Chase, has shared that he believes that plans for mitigating workforce disruptions from AI need to be in place, from both businesses and governments. 

At a company event, he told investors: “I’m not predicting [it] can be a problem. I’m simply saying now’s the time to start thinking about what you do if it does.”

The UK Government already has foundational AI training courses for UK workers, with plans to upskill 10 million people in AI. This training is designed to equip people with practical AI skills for the workplace in efforts to create more high-skilled jobs. 

AI at JPMorgan Chase

Despite these warnings, Jamie said that JPMorgan Chase had no interest in burying its “head in the sand” in regards to developments in AI. 

The company has been integrating AI into its daily operations significantly, reportedly investing US$2bn annually into the technology. According to the company, over 60% of its workforce are actively using in-house AI tools – which have over 450 use cases – to boost their productivity. 

This includes streamlining administrative tasks like performance reviews and generating text using prompts to complex, research-led jobs. 

This uses the companies own LLM suite, which acts as a research analyst by summarising long, complicated documents such as SEC filings and generating reports. 

For investment research the company has developed a multi-agent AI system called ‘Ask David’ – David standing for data, analytics, visualisation, insights and decision-making – which processes data to automate multi-step tasks in investment research. 

Workforce preparation and redeployment

Jamie has said the company has “huge redeployment plans” for its people. 

He said to investors: “We spoke about it today, and we have to up that a little bit so we can take people who are displaced – and we have displaced people from AI – and we offer them other jobs.”

To prepare employees for changes to their roles, JPMorgan Chase has invested significantly in employee training through its “AI Made Easy” upskilling initiative. 

This initiative is designed to educate employees at the company on how to use AI in their daily roles, covering foundational AI knowledge, prompt engineering, compliance rules and department-specific use cases.

In an interview with McKinsey & Company, Derek Waldron, Chief Analytics Officer at JPMorgan Chase, said the company is looking to guide employees on how AI can best be used in their role. 

He said: “Training needs are varied, just like AI applications. The best way to approach this is segment by segment. 

“First, the employee base at large: we need to train them to get comfortable using and understanding AI tools now available and think about how to put them to good use daily.”

Employee skills in an AI-enabled workforce

It is not just AI skills that employees need to develop, however. 

In an interview with Fox News in December 2025, Jamie shared that he believes soft skills are one of the most important areas employees can develop to remain competitive.

He said: “My advice to people would be critical thinking, learn skills, learn your EQ [emotional quotient], learn how to be good in a meeting, how to communicate, how to write. You’ll have plenty of jobs”.