Tech Mahindra and UKG Announce Workforce Partnership

Tech Mahindra and UKG have formed a global partnership to deploy AI-driven workforce management for small and mid-market enterprises across multiple sectors.

Tech Mahindra will implement the UKG Workforce Operating Platform for its own employees and expand its UKG services practice to support global enterprises. The partnership targets organisations in North America across IT, retail, manufacturing and services sectors, with plans to extend reach into additional markets.

The collaboration addresses growing demand for AI-driven workforce solutions in complex labour environments. Tech Mahindra operates in more than 90 countries and will deliver solutions designed to accelerate workforce efficiency whilst reducing operational complexity for frontline teams.

The UKG platform uses workforce data and what the company describes as people-first AI. The system allows organisations to optimise frontline operations through intelligent scheduling, predictive analytics and automated compliance management. The platform integrates with existing enterprise systems to provide unified workforce visibility.

Sumit Kumar Popli, President Technology, Media and Entertainment Business at Tech Mahindra, says: "As organisations navigate increasingly dynamic workforce environments, they need intelligent and scalable solutions that improve agility, enhance employee experience and drive stronger business outcomes. Our partnership with UKG brings together deep transformation expertise and advanced workforce innovation to help enterprises address frontline workforce challenges with greater confidence."

Platform deployment and ROI

Tech Mahindra will deploy UKG within its own organisation as part of the partnership. The company aims to use its global scale to transform hire-to-retire processes across its workforce of more than 145,000 employees.

The internal deployment will serve as a proof point for enterprise customers evaluating workforce transformation initiatives. Tech Mahindra plans to leverage insights from its own implementation to develop industry-specific deployment frameworks and accelerators.

The partnership could help customers achieve enhanced adoption and return on investment through structured change management and technical integration support. Tech Mahindra and UKG have worked together for a decade on enterprise service and support, building expertise in complex multi-country deployments.

The expanded partnership will tap into UKG's AI capabilities to accelerate recruiting and enhance onboarding experiences. The platform addresses areas from payroll integrity to talent mobility and workforce health, with particular focus on reducing administrative burden for HR teams and improving employee self-service capabilities.

Tech Mahindra will provide implementation services including system integration, data migration, custom workflow development and ongoing managed services. The company's consulting teams will work with customers to identify workforce pain points and design solutions that address specific operational requirements.

Jay Dettling, Chief Partner Officer at UKG, notes: "We are excited to deepen our partnership with Tech Mahindra, a globally respected technology consultancy with proven enterprise delivery expertise. Tech Mahindra's decision to both grow its UKG services capabilities and deploy our Workforce Operating Platform builds on our global momentum and growth strategy. Together, we will help organisations better support their frontline employees while driving operational excellence."

Tech Mahindra growth strategy

Tech Mahindra has enhanced its service capabilities in banking, financial services and insurance through its acquisition of Canada-based IT services provider Alluri Technologies. The acquisition forms part of the company's strategy to expand its global footprint and technical expertise in regulated industries.

Tech Mahindra is the first Indian firm to receive the Sustainable Markets Initiative's Terra Carta Seal for environmental efforts. The organisation partnered with Cisco to launch Cyber Resilience Fabric, a joint security solution to help enterprises strengthen digital resilience against evolving threats.

UKG has introduced UKG Pro Pay with Workforce AI, which delivers AI-powered payroll capabilities. According to UKG, the solution helps organisations detect and resolve potential issues in real time before they impact employee pay.

The solution uses agentic, assistive and generative AI to transform payroll from a back-office process into a system of action. The platform could help identify errors and guide issue resolution across the payroll lifecycle, reducing manual intervention and improving accuracy.