How Adecco is Powering Recruitment with Agentic AI

Adecco is signing a multi-year agreement with Salesforce as part of its target for over 50% of its revenues to be powered by agentic AI by the end of 2026.

The agreement, which is in place through 2027, gives Adecco unlimited global access to Agentforce 360, to deploy at scale and speed up recruitment efforts. 

Denis Machuel, CEO the Adecco Group, says of the agreement: “The world of work is being accelerated by AI and the Adecco Group is working as a strategic partner to help guide our 100,000 clients with the strategic workforce reorganisation and people and talent strategy required to drive business impact with AI implementation. 

“This agreement allows us to create real value for clients, candidates and our people.” 

Adecco’s agentic AI capabilities 

Adecco has already been using agentic AI in its operations. 

In the UK, the company has deployed Agentforce 360 in key elements of the recruitment process, which it says has freed up time for quality “human-human” interaction. 

This, according to Adecco, has improved both client services and candidate experience, with Agentforce already helping the company improve time saved by 15%. The use of Agentforce has also already reduced the time taken to fill open roles. 

Using Agentforce, Adecco has been able to unify data across more than 30 instances and enterprise systems to create a real-time candidate profile – giving the visibility needed to match talent faster and fuel agentic workflows.

AI enabled recruitment

Adecco says the next phase of development for its agentic AI capabilities will be focused on adding additional agents to its UK operations, as well as expanding AI implementation in France and other key strategic areas for the business. 

The company has also said it will extend agentic AI capabilities across nearshore and offshore hubs to improve competitiveness and fulfilment quality. 

Denis says: “We continue to be the pioneer of human-centric AI implementation. 

“Unlimited access to Agentforce lets us rapidly scale proven agentic AI solutions globally and across our brands. 

“This will improve our service speed, quality and reliability, freeing our people to focus on the human interactions that made them choose this career.”

The development of Agentforce

Salesforce first announced the worldwide availability of Agentforce 360 in October 2025, following a year of development and customer testing. 

Made up of four main elements – building AI agents, unified data, business processes and a user interface – it allows agents to access unstructured data like PDFs, allowing recruiters to speed up the process of extracting information from resumes. 

Madhav Thattai, EVP & GM of Agentforce at Salesforce, says: “By moving beyond experimentation to a full-scale agentic enterprise, the Adecco Group is proving that autonomous agents can deliver the determinism and predictability needed to power a global business. 

“Powered by Agentforce 360, Adecco now has the 'always-on' foundation to connect millions of job seekers with career opportunities using agents to drive 50% of their revenue by the close of 2026. 

“This partnership represents Salesforce vision as humans and agents work together on a single, trusted platform to deliver business outcomes, at scale.”