How Zoom's Agentic AI Capabilities are Transforming Work

Zoom has announced it is releasing agentic AI capabilities to act as a collaborator, designed to automate complex workflows and reshape the way employees work. 

The new capabilities include the ability for the AI agent to analyse images, PDFs and text documents, learning context and delivering insights from the data autonomously. 

Zoom says this is designed to help teams keep work moving forward at a more efficient pace, allowing them to “spend less time managing tasks and more time creating impact”. 

Lijuan Qin, Head of Product, AI at Zoom, says of the company’s new AI offerings “AI is no longer just a tool – it’s a trusted collaborator that helps users analyse, act and deliver with greater intent. 

“With AI Companion, people can move beyond managing work to truly accelerate their impact and shift from reactive productivity to proactive intelligence, where technology doesn’t just support work, it elevates it.”

Agentic AI and the future of work

Agentic AI is already making a significant difference to the way Chief HR Officers work, according to research from IBM.

The company’s ‘AI-powered productivity’ report finds that 62% of HR executives are prioritising automation in recruitment, while 61% are reshaping employee self-service with digital assistants and 52% are using the technology in their talent acquisition strategies. 

In a company statement, Jon Lester, VP of HR Technology at IBM, discussed the ways agentic AI can transform work: “It remembers what you told it yesterday and can apply that information to actions today.

“You can build use case after use case. It blows chatbots out of the water.”

Jensen Huang, CEO of NVIDIA, also believes agentic AI is going to significantly change the way HR functions. 

In an interview with Citadel Securities in October 2025, Jensen shared that he thinks agentic AI will one day be employed by a company in the same way people are, with HR leaders ‘onboarding’ this technology through a similar process to human employees, in order for it to understand and work within a company’s culture.

These agentic AI employees, Jensen says, will be a “couple-of-trillion dollar market opportunity probably”, and will span all industries – he sees a future consisting of “AI digital nurses, AI accountants, AI lawyers”.

Jensen continues: “I wouldn’t be surprised if you licence some and you hire some, depending on the quality and depending on the deep expertise.

“So future workforces in enterprise will be a combination of humans and digital humans.”

Zoom’s agentic AI strategy

In a 2025 interview with Forbes, Zoom’s Chief Technology Officer Xuedong Huang said the company is developing AI capabilities that allow the technology to act as a “Chief of Staff”.

He shared: "Software has been maturing, and intelligence has been the dream for many generations.

“Finally, with the evolution of generative AI large language models, the capability reached the stage that this is the beginning of the application of agentic AI."

The company has said its AI strategy hinges on turning dialogue through meetings into actionable outcomes without human intervention, with systems designed to autonomously reason, plan and execute multi-step tasks across Zoom’s ecosystem. 

These agentic AI capabilities can transform the way employees work by automating complex workflows, boosting efficiency and removing workforce emphasis on day-to-day tasks, allowing people to focus on more high-impact work.