Voya Financial and TELUS Health Launch EAP Collaboration
Voya Financial, a retirement, employee benefits and investment management company, has announced a collaboration with TELUS Health.
TELUS Health is a Canadian-based business that empowers people to live healthier lives, while supporting organisations to create more productive, wellbeing-focused workplaces through global leadership in healthcare technology.
Through the deal, the businesses aim to integrate TELUS Health’s Employee Assistance Program (EAP) services with Voya’s Group Annual Term Life Insurance to strengthen the EAP services available.
This partnership is expected to provide employees with a holistic support system for managing life's pressures. By merging digital tools with professional guidance, the initiative will assist staff when resolving personal issues before they impact their mental health or professional performance.
Alan King, SVP, Employer Solutions, TELUS Health, said in a statement: “Employers and insurers are recognising that mental health plays a critical role in how people show up at work, manage their finances and navigate everyday life.
“Bringing together Voya’s leadership in employee benefits with our experience in mental health and well-being allows us to expand access to more personalised support and make it easier for people to get the help they need when they need it.”
Improving mental health care
TELUS Health operates through a hybrid model, by pairing its online platform with professional consultancy to deliver different levels of assistance.
The business’s core features encompass financial planning, identity theft recovery and wellness coaching, as well as additional resources for family and professional life.
Although the standard, primary package focuses on early intervention and flexible access, the secondary tier – for premium services – is available for specialised needs, such as intensive mental health programs and crisis management.
“As mental and emotional wellbeing continue to play a critical role in employee engagement and productivity, it’s essential that we work with service providers who share our commitment to delivering meaningful, trusted support,” said Maleiha Russell, VP, Life and Disability at Voya Financial.
“TELUS Health brings a strong combination of clinical expertise, innovation and accessibility that aligns with our goal of helping employers support their people in impactful ways.”
By joining forces, TELUS Health will be able to utilise Voya’s broader approach to mental and behavioural health. This will reinforce the company’s focus on providing better access, quality and thoughtful care navigation across all its workplace benefits.
Any additional information on the new EAP offering will be shared directly with TELUS Health and Voya’s clients.
More about Voya Financial
As a leading retirement, employee benefits, and investment management firm, Voya Financial serves approximately 18 million individual and institutional clients across the globe.
To achieve this, the company’s service model focuses on financial planning and investment solutions across the workplace and private sectors.
The business has been recognised for its corporate culture by the Great Place to Work Institute, as it emphasises operational values such as inclusivity and accountability.
What does TELUS Health do?
TELUS Health, which operates in more than 200 countries and territories, is a division and subsidiary of TELUS Corporation that has more than 106,800 active employees.
The business supports more than 161 million people across the globe, spanning their physical, mental and financial wellbeing journey.
TELUS Health leverages an integrated model designed to link workforce wellbeing programmes and personalised preventive care with the digital infrastructure used by practitioners and insurers.
By capitalising on this framework, the business aims to establish coordinated care pathways that offer localised and gender-specific support.
Likewise, the organisation's use of proprietary research and data analytics demonstrates a focus on early intervention and culturally specific strategies that intend to improve outcomes for both individual users and broader workplace environments.